Looking for an Experienced & Responsive Property Manager?

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Whether you are establishing a board of directors for a new Homeowner Association or considering a replacement for your current property management firm, CCMA has a full range of hands on, professional services to address your requirements. At the highest level, CCMA views its job as making HOA boards more efficient and effective and to make the officer’s, board members, and volunteer’s jobs as easy and enjoyable as possible.

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CCMA recognizes that HOA Boards and their properties aren’t all alike. Board members have different levels of knowledge and experience and availability of time. Their property may be relatively new requiring minimal attention or they may be more mature and require extensive maintenance. Homeowners may be young or older, active or disinterested. The association may be financially strong or require corrective action to address current expenses and future needs. In each unique situation, CCMA will listen to the HOA board members, learn and understand their situation, and tailor a service package to fit their specific needs.

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CCMA Services provides hands-on professional services for homeowners associations. Our services incorporate the CCMA core values of trust, transparency, respect, simplicity and customer service. Our values are preserved through the team members and pooled with the community leadership.

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Association Services:

In addition to complete Association services of Covenant/rules enforcement, board meetings & annual meeting coordination and attendance, your board and homeowners will benefit from/experience:

• Transparency– Experienced property manager knowledgeable of HOA governing documents

• Communication between your HOA board and CCMA Manager

• Easy to use accounting software system for Officers & Directors

• Clear, well-defined business processes and access to information

• Three bid process for projects and services based on well-written RFPs

• Timely follow-thru on all requests 

• On-site visits

• The ability of residents and suppliers to understand the project scope and status

• Property managers who are professional, knowledgeable, & accessible​​​

• Use of technology to allow the staff members to access information anywhere and to answer their phones as needed. 

 

Boards of Directors Services: 

• Facilitate board meetings - Based on preference of the Board

• Prepare board packets

• Attend meetings

• Minute’s preparation

• Facilitate annual owner meetings

• Prepare annual meeting packets and mailer

• Calendar Updates and Communications from the Board

• Document Storage available to the Board and Members

• Action lists

• Board Training and Development

• Consulting and Project Management

• The goal is to lessen the load for the Board of Directors

• Assist with legal matters involving governing document amendments, policy changes, etc. 

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Accounting/Financial management

• Deposits of assessments - Performed in-house and payments stay in the state of Colorado. 

• Online payment options for member payments. There are also "no cost" options to allow member payments.

• Delinquency Management - Follow the collection policy and charge the appropriate fees 

• Lien management - Usually referred to the Attorney

• Coordinate with collection companies and /or Attorneys to resolve delinquencies

• Association accounting & record keeping

• Monthly financial reporting  includes bank reconciliation and bank statements for full transparency

• Dues collection & delinquency management

• Special Assessment Billing and Collection

• Timely vendor payment management

• Budget preparation - Delivered before October

• Reserve study recommendations

• Tax return & audit - Based on Board's request - Not included as a contracted service.

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Administration

• Client services center

• 24/7 Emergency response

• Work order processing and monitoring

• Design Review processing

• Homeowner Mailings/Eblast

• Contractor Liaison

• Insurance Company Liaison

• Bid Requests for Services

• Record keeping

• Updated Member list

• Secretary of State Reporting/DORA Reporting

• Client services

• Document Library and Calendar maintenance for amenities and the community. 

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Inspections/Compliance

• Perform site inspections

• Photographic documentation

• Site Inspection Reports to Boards

• Covenant enforcement letters that can be customized for each community

• Latest Vantaca technology software streamlines process

• Activity reports/logs

• Contractor monitoring and consolidate your operations on one powerful platform

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Other

• Communication - We strive to answer the phone when it rings

• Resident Services - We respect that all residents need to be heard and will gladly try to reach a resolution 

• Financial Management - Accounting firm delivers the financials timely and accurately

• Vendor Management - Willing to work with anyone as the Board hires the contractors. 

• Board Meeting Management - Will support the wishes of the Board

• Collection Services - Will use whomever the Board has hired for collection and escalating violations. 

• Tax and Audit - Will assist to refer the HOA to an Accounting firm that may perform those services. 

• Web and Mobile Technology - Easy to access information

• Architectural Control - Quickly allows applications to be completed and voted on. 

• Facilitate board members conversations for clarity and historical perspectives (or according to governing docs)

• Prepare and complete board packets

• Attend and offer recommendations during meetings when asked

• Provide guidance to complete tasks

• Flexible Service Packages - Based on the expectations and needs of the Board and the community.

• Election Buddy is available for online elections and voting

• Survey Monkey for membership surveys to gather details and information.